Refund Policy


Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

A valid ID is required on ALL rentals. You must be at least 18 years old to rent.
-If your vision has changed and you wish to omit or add items to your order – this can be done no later than 30 days before the event for an exchange, and according to the item schedule.
-All delivery orders, require complete payment 2 weeks to 3 weeks in advance. Orders placed 10 to 15 days of delivery, require immediate payment. We accept Cash, Cheque, Paypal and Money Transfers.
- Reservations are required to reserve your equipment as soon as possible so that you know you will be able to get what you need.
-Late Cancellation – Customer cancellations made 30 days up to 7 days prior to the event date, the renter will be charged 50% of the original rental fee. The refundable amount it after these fees have been deducted.
- We can set up the equipment for an extra charge (rates vary per item). Normally, when we deliver, we stack the items in the garage or dock area. However, some items do include setup and tear down.

- If you decide to cancel your rental, or weather prohibits installation we do not issue refunds for any reason but will hold your funds as a rain-check which is valid for 1 year to be used anytime you wish to start the day after your original event date. This also include all Covid-19 and pandemic related cancelations.

- Any damage You will be charged the replacement cost on that item.

- THERE IS NO REFUNDS ON OUR RENTALS, NO REFUNDS ON DEPOSIT 

NO REFUNDS ON ANY RENTALS.

This section is for customer that has purchase an item not custom order, rental and packages.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info.alsdecor@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info.alsdecor@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

THERE IS NO REFUNDS ON OUR RENTALS, NO REFUNDS ON DEPOSIT 

NO REFUNDS ON ANY RENTALS.

 


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